Riyadh — Taxi passengers are entitled to a free trip if their taxi driver does not use the fare meter to calculate the trip fare. Confirmed by TGA, the Transport General Authority.
The TGA’s clarification came during its answer to the frequently asked questions (FAQs) regarding the activity of taxi and taxi intermediaries.
It added that the taxi driver is obligated to operate the fare meter, and passengers can file a complaint against the taxi driver if he does not use the meter to calculate the cost of the trip through the unified call center (19929).
The TGA clarified that public taxis must have several technical specifications, such as e-payment devices, free Internet; camera; tracking devices linked to the “Naql” portal, and receipt printers. It is optional for Taxis to provide an identification screen.
The passenger can file a complaint if e-payment devices are not available in the taxi through the unified call center (19929).
Under the provisions of the regulations governing the activity of taxi and taxi intermediaries; it obligates all taxi drivers to provide an e-payment device.
The authority emphasized in its statement that the permissible operational life of taxis must not exceed more than five years from the year of its manufacture.
As of July 12, 2022, taxi drivers and passenger transport apps must wear a designated uniform. TGA added that those who do not comply with the uniform would be subject to financial penalties.
The TGA indicated that drivers obligated to wear the designated uniforms are:
- Public taxi drivers, airport taxi drivers.
- Family taxi drivers.
- Passenger transport apps drivers.
- Private taxi drivers.
It indicated that if passengers notice that the taxi driver or the driver in the passenger transport apps; is not obligated to wear the uniform, they could raise their notice through the unified number (19929).
The TGA stated that obligating drivers to wear the uniform aims to standardize and upgrade their general appearance; in line with the public decency regulation and raise the level of the services and improve the passenger experience.