How to Check Mobily Balance and Internet Data in Saudi Arabia 2026 (All Methods)

Quick Answer
The fastest way to check your Mobily balance in Saudi Arabia is to dial *1411# and press call. Your remaining credit appears on screen in seconds. No internet needed. Works on all phones.

To check your remaining internet data separately, send “1” to 1442 via SMS. You receive an instant reply showing your remaining MBs or GBs.
e helpline (1100 → press 2).

Why Checking Your Mobily Balance Matters

Saudi Arabia has over 20 million active mobile users, and Mobily is the second-largest operator in the Kingdom. With prepaid SIMs auto-depleting as packages expire and postpaid accounts tracking monthly allowances, an unexpected zero balance at the wrong moment can interrupt work, banking apps, Absher OTP delivery, navigation, or an important call.

Common situations where checking the balance matters most:

• Before activating a new package, confirm you have enough credit
• When the internet stops working mid-session unexpectedly
• Before traveling outside Saudi Arabia to verify roaming credit
• When setting up Absher or a banking app that requires an SMS OTP
• After recharging, confirm that the top-up was applied correctly
• When your postpaid bill cycle is approaching, and you want to track usage

All balance check methods listed in this guide are completely free on Mobily. None of them consumes your data or credit.

Method 1: USSD Code *1411# (Fastest, Works on All Phones)

This is the primary and most widely used method. It takes under five seconds, works with no internet connection, and requires no balance to use.

Steps:

1. Open your phone’s dialer
2. Type *1411# exactly (asterisk, 1411, hash)
3. Press the call button
4. Your remaining Mobily balance appears on screen immediately

Alternative code: Dial *1411*1# for a more detailed breakdown, including credit balance and expiry date. This longer code is useful when you want to confirm when your prepaid credit expires, in addition to the remaining amount.

Works on: All phones, including basic feature phones, Android, iPhone, and dual-SIM devices.

No balance required: This code works even when your credit is at zero.

Dual-SIM tip: If your phone has two SIMs, make sure you select your Mobily SIM when the phone asks which line to use for the USSD request. On Android, check Settings, then SIM Management, to confirm which slot your Mobily SIM is in.

Method 2: Check Internet Data Balance by SMS (Send “1” to 1442)

The main balance USSD code shows your credit in SAR, but not always a breakdown of your remaining internet data. For a dedicated internet data check, the SMS method is the most reliable.

Steps:

1. Open your messaging app
2. Create a new text message addressed to 1442
3. Type the number 1 in the message body (just the digit 1, nothing else)
4. Send the message
5. You receive an automatic SMS reply within 30 seconds showing your remaining internet data in MB or GB

When to use this method: When your internet stops working, and you want to confirm whether it is a balance issue or a network issue. If the reply shows 0 MB remaining, your data pack has expired and needs renewal.

Alternative SMS: Some Mobily users report that sending 1 to 1411 works on postpaid lines to get a full summary, including balance, data, and minutes. This is particularly useful for postpaid subscribers.

Method 3: Check Postpaid Usage with *1422#

For Mobily postpaid subscribers, *1422# shows your current billing cycle usage rather than a prepaid credit balance.

Steps:

1. Open your dialer
2. Dial *1422# and press call
3. The screen shows your current postpaid usage, including data consumed, minutes used, and remaining monthly allowances

When to use: Any time you want to track your postpaid usage before the end of the billing cycle to avoid exceeding your plan limits.

Method 4: Check Offers and Promotions with *6060#

*6060# is Mobily’s dedicated offers and promotions code. While it is not a balance check code in the traditional sense, it is worth including here because many users check their balance specifically to decide whether to activate a promotion.

Steps:

1. Dial *6060# and press call
2. A menu appears showing currently available offers, bonus recharge deals, extra data promotions, and packages you are eligible to activate

Useful for: Seeing weekend data bonuses, Ramadan promotions, top-up bonus offers, and personalized package deals based on your usage history. Mobily frequently sends promotional offers through this channel before broadcasting them via SMS.

Method 5: Check Your Mobily Number with *222#

If you need to confirm your own Mobily number before checking your balance or calling customer service, dial *222# from your phone. Your 10-digit Saudi Mobily number is displayed on the screen immediately.

This is particularly useful when you have just inserted a new Mobily SIM and need to confirm the number before sharing it with anyone.

Method 6: Mobily App (Most Detailed View)

The Mobily app (My Mobily) is the most comprehensive way to check your balance, data usage, package details, and account status all in one place. It shows information that USSD codes do not display, including package names, expiry dates, usage charts, and bill history for postpaid accounts.

Steps for Android:

1. Open Google Play Store and search “Mobily” or “My Mobily.”
2. Install the official app by Etihad Etisalat (Mobily)
3. Open the app and tap Log In
4. Enter your Mobily number and password. If you do not have an account, tap Register and create one with your Mobily number
5. After login, the Dashboard displays:
   • Remaining credit balance (prepaid) or bill status (postpaid)
   • Remaining internet data with usage bar
   • Active package name and expiry date
   • Remaining call minutes if applicable
   • Visual usage charts

Steps for iPhone:

1. Open the App Store and search “Mobily.”
2. Download the official Mobily app
3. Log in or register as above

Key features inside the app:

• Recharge directly from within the app (card payment)
• Buy or renew packages without leaving the app
• Manage roaming add-ons
• View past usage history and bills
• Set low-balance alert notifications (very useful for avoiding unexpected data cutoffs)
• Manage multiple Mobily lines from a single account

Zero data consumption: The Mobily app does not consume your data allowance when accessed from a Mobily SIM inside Saudi Arabia. You can use it freely even when your data pack has expired.

Method 7: Mobily Website (mobily.com.sa)

For users with access to a computer, tablet, or Wi-Fi connection:

1. Go to mobily.com.sa
2. Click on “My Account” or “Login”
3. Enter your Mobily number and password
4. Navigate to the Dashboard or “Balance and Usage”
5. Your credit balance, remaining data, active packages, and payment history are all visible

The website provides the same level of detail as the app and is useful when you cannot access the app or prefer a larger screen for reviewing account details.

Method 8: Call Mobily Customer Service at 1100

For situations where USSD codes are not responding or you need to speak with a representative:

Steps:

1. Dial 1100 from your Mobily SIM (free call, no balance required)
2. Listen to the automated IVR menu (available in Arabic and English)
3. Press 2 for balance and account information
4. The automated system reads out your current balance
5. To speak with an agent, follow the menu or stay on the line

From abroad: Call +966 560 100 100 for international Mobily customer support.

Customer service hours: The automated balance check via IVR is available 24 hours. Live agents are typically available during business hours, though a 24-hour emergency service line exists for SIM blocking and urgent issues.

Method 9: Check via Mobily Website Without Login (Balance Inquiry Page)

Mobily provides a simplified balance inquiry option on their website that does not require full account login:

1. Go to mobily.com.sa
2. Look for the “Balance Inquiry” or quick services section on the homepage
3. Enter your Mobily number
4. Verify with the OTP sent to that number
5. Your balance is displayed without needing your full account password

This is useful if you have forgotten your app or website password but still have access to the SIM to receive the OTP.

All Methods at a Glance

How to Recharge Your Mobily Balance in 2026

Once you have checked and confirmed your balance is low, here are all the recharge options:

Mobily App (fastest): Open the app, tap Recharge, enter the amount, and pay by card. Credit is added instantly.

USSD Recharge Card: Dial *1400*[recharge card number]# and press call. The voucher value is added to your balance immediately.

SMS Recharge: Some recharge cards support SMS activation. Check the card instructions for the specific format.

SADAD (Saudi bank payment): Log in to your bank’s app or online banking, go to SADAD or bill payments, select Mobily, enter your number, and pay.

Bank apps: Al Rajhi, SNB, Riyad Bank, Bank Albilad, and other Saudi banks all support Mobily top-up directly in their mobile banking apps.

Recharge vouchers: Available at petrol stations, supermarkets (Panda, LuLu, Carrefour, Danube), pharmacies, and convenience stores across the Kingdom. Vouchers are available in SAR 20, 30, 50, 100, and higher denominations.

Online via recharge platforms: International platforms like recharge.com and similar services allow top-up from outside Saudi Arabia, useful for family members who want to top up their Mobily SIM remotely.

How to Activate a Mobily Package After Recharging

After confirming your balance is topped up, activating a Mobily package is done via:

• Mobily App: Go to Packages, browse available plans, and activate with one tap
• USSD *1400#: Dial and navigate the menu to select and activate packages
• *6060#: View current offers and activate directly from the USSD menu
• SMS: Check the package activation code for your specific plan (listed in our Mobily Internet Packages 2026 guide) and send to 1100

Troubleshooting: What to Do If Balance Check Does Not Work

*1411# shows an error or no response: Move to an area with better Mobily signal. USSD requires a live network connection. Basements, remote areas, and certain buildings with thick walls can block USSD. Step outside and try again.

SMS to 1442 not receiving a reply: Wait up to 5 minutes, as network congestion can delay SMS responses. Check that your inbox is not full. Resend the message if no reply arrives after 10 minutes.

App shows outdated information: Pull down to refresh the dashboard. If data is still stale, log out and log back in. Update the app if a newer version is available.

Balance shows correctly, but the internet is still not working: Your data package may have expired even though you have credit remaining. Credit (SAR balance) and data packages are separate. Credit alone does not provide internet access after a package expires. Activate a new data package via the app or *1400#.

USSD works but shows Arabic text: On the USSD pop-up, press the option number for English (usually option 2) if the menu allows language selection. The Mobily app and website provide the same information in English with a clear language toggle.

Account shows suspended: A suspended account due to non-payment or Iqama issues cannot use USSD or make calls. Visit a Mobily store with your Iqama to resolve the suspension before checking your balance.

Mobily Balance Check for Postpaid vs Prepaid: Key Differences

Frequently Asked Questions

Q: What is the code to check Mobily balance in Saudi Arabia in 2026? Dial *1411# and press call. Your remaining Mobily credit appears on screen in seconds. No internet or balance is needed. For a more detailed view, including expiry date, dial *1411*1#.

Q: How do I check my Mobily internet data balance? Send the number 1 as an SMS to 1442. You will receive an automatic reply showing your remaining internet data in MB or GB. You can also check in the Mobily app under Dashboard or by dialing *1411#, which sometimes includes a data summary.

Q: Is checking Mobily balance free? Yes. All methods are completely free. USSD codes, SMS to 1442, the Mobily app on Mobily network, and calling 1100 from a Mobily SIM cost nothing.

Q: How do I check my Mobily balance without internet? Dial *1411# from your dialer. This USSD code works without any internet connection and without any remaining balance. The SMS method (send 1 to 1442) also works without internet.

Q: Can I check my Mobily balance when I am outside Saudi Arabia? The Mobily app works abroad over any Wi-Fi or data connection. USSD codes like *1411# may work abroad if your roaming is active but are not guaranteed on all international networks. For abroad access, the app is the most reliable method.

Q: How do I check Mobily postpaid usage and bill? Dial *1422# to view your current postpaid billing cycle usage. Full bill details, payment history, and remaining monthly allowances are also available in the Mobily app under Bills and Usage.

Q: What is Mobily’s customer service number? Dial 1100 free from any Mobily SIM, available 24 hours. From outside Saudi Arabia or from another network, call +966 560 100 100.

Q: How do I check my Mobily number? Dial *222# from your phone. Your Mobily mobile number is displayed on screen instantly, without needing any balance or internet.

Q: How do I check available Mobily offers? Dial *6060# to view currently available offers, promotions, and packages you can activate. The Mobily app also has a dedicated Offers section showing personalized deals based on your usage profile.

Q: Why is my internet not working even though *1411# shows balance? Credit balance and internet data packages are separate on Mobily. If your data package has expired, you will have credit in SAR but no internet access. Activate a new data package via the Mobily app, *1400#, or by sending the package code to 1100.

Summary: All Mobily Balance Check Codes in One Place

Related Mobily guides on Saudi Scoop:

• Mobily Internet Packages Saudi Arabia 2026 for data plan activation codes
• Visitor SIM Card Packages Saudi Arabia 2026 for tourist and pilgrim SIM options
• How to Check STC SIM Number if you are on STC network

For more help with Mobily services, see our guide on Mobily Internet Packages and Changing Mobily SIM Language.

DISCLAIMER: USSD codes and service numbers are verified as of May 2026. Mobily may update codes periodically. Always verify current codes at mobily.com.sa or by calling 1100 if you encounter issues. This blog post is intended solely for informational purposes. While we strive to ensure the information provided is accurate, up-to-date, and well-sourced, we cannot guarantee its completeness or absolute accuracy. All images, videos, and logos featured on this page are the property of their respective owners. We make every effort to provide proper credit and references. If you are the rightful owner and would like your image, video, or logo removed, please contact us.

Anum

Anum is a passionate writer with a love for storytelling and creativity. With a keen interest in exploring various topics, she crafts engaging content that resonates with her readers.